Terms & Conditions
Effective Date: July 23, 2025
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These Terms and Conditions ("Terms") govern your use of the Living Alarm website, mobile application, hardware products, services, and subscriptions (collectively, “Services”). By accessing or using any part of our platform, you agree to be bound by these Terms.
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1. Eligibility
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You must be at least 18 years old and legally capable of entering into a binding agreement to use our services. Use by minors is prohibited.
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2. Account Registration
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You agree to:
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Provide accurate, current, and complete information
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Maintain the confidentiality of your login credentials
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Notify us immediately of unauthorized account access
We reserve the right to suspend or terminate accounts that violate these Terms.
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3. Products and Services
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3.1 Hardware Devices
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Living Alarm devices are provided for personal or business security monitoring. Device features may vary by model and firmware updates.
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3.2 Subscription Services
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Monthly plans include 24/7 monitoring, cloud logging, and access to integrations. Fees must be paid in advance. Non-payment may lead to service suspension without notice.
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4. Payments and Refunds
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All payments are processed securely via trusted third-party gateways.
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Prices are listed in INR and include applicable taxes unless stated otherwise.
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Hardware sales are final unless defective under warranty.
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Subscription fees are non-refundable once activated.
5. Warranty and Returns
Hardware includes a 12-month limited warranty against manufacturing defects. We are not liable for:
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Physical damage
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Unauthorized modifications
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Improper use or installation
Warranty claims must include proof of purchase.
6. User Conduct
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You agree not to:
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Misuse our services or tamper with any devices
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Reverse-engineer, copy, or redistribute proprietary software
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Transmit viruses or perform denial-of-service attacks
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Violate laws or infringe on others’ rights using our systems
7. System Performance & Limitations
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Living Alarm is designed to provide reliable security services, but:
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We do not guarantee 100% detection or response accuracy
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System performance may vary based on environment, signal, and user settings
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Users are responsible for testing and maintaining their equipment
8. Intellectual Property
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All content, trademarks, logos, and software used by Living Alarm are the property of Living Alarm and protected under applicable laws. You may not reuse, reproduce, or modify our materials without written permission.
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9. Termination
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We reserve the right to suspend or terminate service:
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For breach of these Terms
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If required by law
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For conduct that harms other users or our reputation
Upon termination, your right to use the platform ceases immediately.
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10. Disclaimers
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Living Alarm provides services on an "as is" basis. We disclaim:
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Warranties of fitness or merchantability
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Liability for missed alerts, system failures, or third-party service issues
See our Disclaimer and Privacy Policy for more.
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11. Limitation of Liability
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We shall not be liable for:
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Any indirect, incidental, or consequential damages
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Emergency response delays or failures
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Losses from unauthorized access or use
Our total liability is limited to the amount paid for services in the past 6 months.
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12. Governing Law
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These Terms are governed by the laws of India. Disputes shall be resolved in the courts of jurisdiction where Living Alarm is registered.
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13. Changes to Terms
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We may update these Terms from time to time. Continued use of services after changes indicates your agreement to the revised Terms.
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14. Contact Us
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For any questions or legal concerns:
Living Alarm
Email: support@livingalarm.com
Website: www.livingalarm.com