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Privacy Policy

Last Updated: July 23, 2025
 

Living Alarm ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, share, and protect the information you provide through our website, mobile app, products, and services.

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1. Information We Collect

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1.1 Personal Information

When you interact with Living Alarm, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Shipping/Billing address

  • Payment details (processed securely via third-party providers)

  • Government-issued ID (for KYC, where applicable)

  • Emergency contact details
     

1.2 Device & System Data
 

  • IP address

  • MAC address of connected devices

  • SIM/Network data (used in alarm panel)

  • Device model, OS version

  • Logs from your security system (sensor activity, arming/disarming times, alerts)
     

1.3 Usage Data
 

  • Pages visited on our site

  • Time spent on pages

  • Actions taken in the mobile app (e.g. door lock/unlock, alarm mode changes)

  • Purchase history

  • Support interactions
     

1.4 Location Data
 

  • Approximate location via IP for fraud detection and service optimization

  • GPS data if enabled on the mobile app (optional)
     

2. How We Use Your Information
 

We use your data to:

  • Deliver and support Living Alarm products and services

  • Process transactions and orders

  • Send real-time alerts and updates

  • Provide customer support and technical assistance

  • Improve our products, services, and user experience

  • Ensure device and account security

  • Send service-related communications (e.g. system updates, alerts)

  • Send marketing messages (only with your consent)

  • Comply with legal obligations and regulatory requests
     

3. Sharing Your Information
 

We do not sell your personal information.

We may share limited data with:

  • Service Providers: e.g. cloud hosting, payment processors, SMS/email gateways, installation technicians.

  • Emergency Services: In case of a verified emergency event.

  • Law Enforcement: When legally obligated via court orders or warrants.

  • Affiliates or Partners: For technical or support integration (only with your consent).

  • Analytics Providers: To help improve service usage (e.g. Google Analytics, with IP anonymization).

All partners are required to follow strict data protection policies.
 

4. Data Storage & Security
 

  • Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

  • Access to systems is restricted by role-based authentication.

  • Regular security audits and penetration testing are conducted.

  • Mobile app and web dashboards use secure login and session expiry.

  • Critical alerts are duplicated across IP and SIM for redundancy.

Your personal data is stored on servers located in India or other jurisdictions that ensure adequate data protection standards.
 

5. Data Retention
 

We retain your personal data only for as long as:

  • You maintain a Living Alarm account; or

  • Required by law or contractual obligation; or

  • Necessary to resolve disputes and enforce agreements.

Sensor and alert logs are typically retained for up to 1 year unless extended under your subscription plan.
 

6. Your Rights
 

As a user, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate data

  • Request deletion of data (except where retention is legally required)

  • Object to or restrict certain processing

  • Withdraw consent at any time for marketing communications

  • Lodge complaints with your local Data Protection Authority

You can exercise your rights by emailing: support@livingalarm.com
 

7. Cookies & Tracking
 

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Track usage and analytics

  • Enable cart/session persistence

  • Provide customer support chat functionality

You may disable cookies via browser settings, but parts of the website may not function correctly.
 

8. Children’s Privacy
 

Living Alarm services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we discover such data has been collected, it will be promptly deleted.
 

9. Third-Party Links
 

Our site may link to social media (Facebook, Twitter, Instagram) or third-party tools. We are not responsible for their privacy practices. Review their privacy policies before interacting with them.
 

10. Mobile App Permissions
 

The Living Alarm app may request permissions for:

  • Camera: For live feed access

  • Microphone: For two-way audio on cameras

  • Location: For geo-fencing and alarm auto-arming

  • Push Notifications: For alerts and updates

Permissions are optional, but required for full functionality.
 

11. Changes to this Policy
 

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services implies your acceptance of the updated policy.
 

12. Contact Us
 

If you have questions, concerns, or requests related to privacy or data use, please contact:

Living Alarm
Email: support@livingalarm.com
Website: www.livingalarm.com

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